Refund and Cancellation Policy

Last updated: February 17, 2026

At Upvote.club, we strive to deliver the best experience for our users. This Refund Policy outlines the conditions under which refunds may be issued. By placing an order on Upvote.club, you agree to these terms. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

You may be eligible for a refund in the following cases:

Non-delivery: The purchased services were not delivered within the specified timeframe due to our fault or technical issues on our side.
Order not processed: If we have not yet started processing your order, you can request a full cancellation and refund.
Technical errors: If a payment was charged multiple times or an incorrect amount was charged due to a system error.

2. Non-Refundable Conditions

Refunds will not be issued in the following cases:

Points already used: If purchased points or services have been fully or partially used (e.g., tasks created, engagement delivered), no refund will be issued for the used portion.
Service completed: If the ordered engagement (followers, likes, views, etc.) has been delivered as described.
Violation of terms: If your account has been suspended or terminated due to a violation of our Terms of Service.
Change of mind: Refunds are not available simply because you changed your mind after the order has been processed.
Third-party issues: Issues caused by third-party platforms (e.g., account suspension by a social media platform) are outside our control and are not eligible for a refund.

3. Partial Refunds

If you have used part of your purchased points or services:

Only the unused portion may be eligible for a refund, at our discretion.
The refund amount will be calculated based on the remaining unused balance.

4. Order Cancellation

You have the right to cancel your order and request a full refund if we have not yet started processing it. Once an order is in progress, it cannot be canceled. If you need to cancel an order due to a mistake, contact our support team immediately.

5. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at yes@upvote.club
Provide your account email, order details, and the reason for the refund request
Our team will review your request within 3–5 business days
If approved, the refund will be issued to your original payment method

6. Refund Processing Time

Once a refund is approved:

Credit/Debit Cards: Refunds typically appear on your statement within 5–10 business days, depending on your bank.
Cryptocurrency: Crypto refunds are processed within 3–5 business days and sent to the original wallet address.

7. Subscription Cancellations

If you have an active subscription:

You can cancel your subscription at any time from your subscription settings.
Cancellation takes effect at the end of the current billing period.
No refunds are issued for the current billing period after cancellation.
You will continue to have access to subscription features until the end of the paid period.

8. Chargebacks

Filing a chargeback with your bank instead of contacting our support team first may result in your account being suspended. We strongly recommend reaching out to us before initiating a dispute with your bank, as we are committed to resolving any issues fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. It is your responsibility to review this policy periodically.

Need Help?

If you have any questions about our refund policy or need assistance, please contact us at: yes@upvote.club