Upvote.club Privacy Policy

Last updated: February 19, 2025

1. Introduction

At Upvote.club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

Upvote.club is a social media engagement platform that supports multiple social networks, offering both free peer-to-peer engagement tools and premium paid services. By accessing or using Upvote.club, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will become effective when posted on this page with an updated "Last updated" date. We recommend that you review this Privacy Policy periodically to stay informed about our data practices.

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you provide directly to us when you:

Register for an account (email address, username)
Make a purchase (payment details are processed directly by Stripe; we do not store credit card numbers)
Submit social media URLs for engagement tasks
Use referral features (invite codes)
Contact our customer support

3.2 Information We Collect Automatically

When you access or use our services, we automatically collect certain information through cookies and third-party analytics services:

Vercel Analytics: Anonymous page view data, performance metrics, and user interaction events
Vercel Speed Insights: Page load performance and Core Web Vitals metrics
Yandex Metrika: Anonymous user behavior data including page views, click patterns, scroll depth, and session recordings (Webvisor) for UX improvement
Firebase Analytics: App usage data and interaction events
Google Ads Conversion Tracking: Anonymized conversion events to measure advertising effectiveness
Device information: Browser type, operating system, screen resolution, and device type
IP address: Used for security, fraud prevention, and approximate geographic location

For detailed information about the specific cookies we use, please refer to our Cookie Policy.

3.3 Information from Third-Party Sources

If you log into your account through a third-party authentication service, we may receive basic profile information (such as your email address) in accordance with the authorization procedures determined by that service.

4. Use of Cookies and Similar Technologies

We use cookies and browser local storage to collect and store information about your interactions with our services. These include necessary cookies for site functionality, functional cookies for enhanced user experience, analytics cookies for understanding usage patterns, and advertising cookies for measuring ad campaign effectiveness. For full details, see our Cookie Policy.

5. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information, including confirmations
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
Personalize and improve the services and provide content that matches user interests
Measure the effectiveness of our advertising campaigns
Log account activity — including login sessions, task creation and completion, point transactions, and subscription changes
Store transaction history — a complete record of all purchases, point credits, and payment events associated with your account

6. Sharing of Information

We may share information about you as follows:

Payment processor (Stripe): To process your payments securely. Stripe handles all credit card information directly and is PCI DSS Level 1 compliant.
Analytics providers: Anonymized usage data with Vercel, Yandex, Google, and Firebase for analytics purposes.
Legal requirements: If required by law, regulation, or legal process.
Protection of rights: If we believe your actions are inconsistent with our terms or to protect the rights, property, and safety of Upvote.club or others.
Payment disputes: In the event of a chargeback or payment dispute, we may share account activity data, transaction history, usage logs, IP addresses, and delivery evidence with payment processors (Stripe) and financial institutions to resolve the dispute.
Business transfers: In connection with any merger, sale of assets, or acquisition.

We do not sell your personal information to third parties.

7. Data Retention and Account Termination

We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, please contact us at yes@upvote.club.

In the event of account termination due to violation of our policies, we reserve the right to store hashed values of your email and IP address to protect our system and community members from further violations.

8. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. Our security measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers
Payment processing through Stripe (PCI DSS Level 1 compliant) — we never store credit card details
Secure hosting on Vercel infrastructure
Regular monitoring for unauthorized access

However, no internet or electronic communications transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically.

9. Your Rights and Choices

You may update, correct, or delete information about you at any time by logging into your account or by emailing us at yes@upvote.club. You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Manage cookie preferences through your browser settings
Opt out of promotional communications

10. International Data Transfers

Our services are hosted globally, and information we collect may be stored and processed in the United States and other countries where our service providers operate. By using our services, you consent to the processing and transfer of your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information as soon as possible.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: yes@upvote.club